27 November 2007

Are we measuring the right things?

Staff suggestion scheme. Every person and every NSmen knows this. Before you can finish your ICT, you are ask to fill in the SSS or NSMS (for nsmen) form before you can be out-processed. And so every in-camp, every one submits his suggestion. My question is what happened to the suggestions? Did anyone actually evaluate them?

Taking a step back, what is the SSS supposed to do? I suppose it is to encourage innovation. Therefore, is the KPI of measuring the no of suggestions really indicator that tells us how innovative we are???

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