01 November 2007

Vicious Cycle

Was discussing work with my colleague. She was lamenting that there was a lack of direction from the management. She cited an example. The boss asked her to draft a letter for a particular matter. As the intent of the letter was not very clear, she asked for clearer instructions "What to write huh?". The boss replied "Ya hor, what to write huh...". So she was asked to simply draft something as a first cut.

In systems thinking, the loop probably looks like this.
If the quality of direction/ instruction is not high, it is not unlikely that the quality of work in relation to the intended purpose, would not be high as well. This would lead to the piece of work being not very useful and as such changes are needed. And so on.

2 comments:

molly said...

all bosses, pls read this.

Kel said...

This is a common trait among all bosses!